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I don't think I've ever encountered an online business with better customer service. |
I was shopping online for a new TV and found WebPrice. They were cheaper than all my local stores and all the online stores I could fine, they had a good range, and looked reputable. I placed my order and they delivered the Sony TV as promised. But the TV had a small software fault. Sony's support were useless and took so long to work out that the TV was really broken that we went past their 21-day return policy. At which point, Sony lost interest. So I contacted WebPrice again and they bent over backwards to help us. They dealt directly with Sony and got us a replacement TV in no time flat. Their customer support was friendly, knowledgeable, very willing to help, and very effective at solving our problem. I don't think I've ever encountered an online business with better customer service.
Graham
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I made my initial enquiry over the long-weekend |
Absolutely fantastic work guys! I made my initial enquiry over the long-weekend and got an email (not just an automated response) back which was followed up on the next working day! I rang to discuss stock and was delighted with the service and attitude. I ordered later that evening! Shipped the next day and I had it setup and working the day after that - Beautiful ;-)
David
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"this was a terrific first experience |
Hi Webprice,
Just a short note of thanks ... at 63 I 'kinda' had to leap the generation gap to order on-line ... I've always stuck to retail stores previously ... this was a terrific first experience ... really slick ... I'm a convert ...
Thanks
Paul McLoughlin
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"the price difference between yourselves and the big chain stores was quite substantial" |
Hi Guys,
Just a quick note to say well done.We ordered a Samsundg LED TV on Tuesday afternoon and our TV was delivered early Friday morning.
For country South Australia we are very impressed. And the price difference between yourselves and the big chain stores was quite substantial so we ended up ordering the top model. Also with the bonus TV Samsung is offering I feel we have really come out on top.
Keep up the good work.
Many Thanks
Lindsay | Port Augusta,SA
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"I received the items overnight thank you again for your help" |
Dear Webprice
Just wanted to thank Paul & Simon for their help in 2 orders I placed for our LCD & LED TVs, 1 of which was on back order after receiving confirmation of delivery I received the items overnight thank you again for your help.
Many Thanks
Jorge Ornelas
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"great service from your company" |
Dear Webprice
Goods arrived the day after your message, within 24 hours of my order.
I am very happy with my purchase and great service from your company.
Many Thanks
George Hertzell
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"Unbelievable service" |
Simon
Thank You!
Package arrived yesterday. Unbelievable service, especially when you consider I’m in the bush. Found the HDMI cable inside the sealed box with a sticker saying it had been inspected by Panasonic staff. Wow!
Larry Dimboola Vic
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"my LCD television arrived today in super quick time" |
Simon
Thank You Webprice!
Thank you webprice, my LCD television arrived today in super quick time! It looks awesome, a great on-line buying experience, keep up the good work
Kevin McCabrey | Perth WA
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"I shall tell everyone I know about you" |
Paul,
TV arrived at 9am this morning. What great service! I shall tell everyone I know about you.
Thanks,
Andrew Adelaide
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"Ewan, thank you for taking the time to ring me and helping me with my enquiry" |
Paul,
Dear Ewan & Paul Just a quick note of appreciation to you both for the fantastic service. Ewan, thank you for taking the time to ring me and helping me with my enquiry.
I really appreciated the fact that it was on a Sunday and totally unexpected on my part, (thought I would get a email at some point).
Paul thank you for your promptness getting things happening on the same day as the order even though you were very busy. I certainly will recommend Webprice.com.au
Many thanks
kind regards
Tim Lynda & Jack | Mt Martha Vic
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"A big thank you for the safe & speedy delivery of our new Panasonic TV" |
Dear Webprice,
To Paul & the Webprice team: A big thank you for the safe & speedy delivery of our new Panasonic TV. It arrived early yesterday morning, less than 48 hrs from the time of confirmation. A really great service guys & you will be highly recommended to all.
Many thanks
Best regards
Kate Linden
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"I will definitely be using your company again" |
Dear Webprice,
Received the items with thanks and just wanted to thank you for your very professional, prompt service. I will definitely be using your company again and will recommend you to others.
Regards,
Paul Brierley
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"Thank you so much for your wonderful service" |
Dear Webprice,
Hi Paul The LG DVD/VCR arrived in good order. Thank you so much for your wonderful service.
Regards,
Sally Gulson | Wahroonga NSW
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"you guys have the fastest delivery of anybody I’ve ever dealt with" |
Good afternoon Webprice
The TV arrived within record time again; you guys have the fastest delivery of anybody I’ve ever dealt with.
My 2nd successful purchase and the TV looks great, very happy, thanks again, will refer you to anybody I come across without a doubt.
Regards
Liam Mulligan | Dubbo NSW
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"I am so glad I found you on the net" |
Good afternoon Webprice
Hi there Paul,
Just wanted to say thank you for the help with the Sharp 32D77X I picked up from you today. I am so glad I found you on the net. You don’t know how many retailers didn’t have it in stock, and the over inflated prices they were asking for. I will be letting all my family & friends know where to go the next time they want to purchase new AV equipment.
Regards,
George Siolis | Melbourne
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"I am so glad I found you on the net" |
Hi,
I received the TV, thanks for everything very good service from you people, from Andrew thanks, will tell everyone how good you are.
Regards,
Andrew Canberra
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"I've made a point to let people know where we purchased it from as good service deserves to be recognised" |
Hello Paul,
We would like to write and thank you so much for your very prompt and professional service with respect to our order for a 50" Samsung Plasma.
After ordering the TV on Tuesday afternoon and receiving it in Adelaide on Thursday morning we were wrapped. The TV is everything we'd hoped, it's been set-up in the lounge, looks great and is working a treat.
I've made a point to let people know where we purchased it from as good service deserves to be recognised
Regards,
Damian and Belinda
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"Bottom line is: no matter when or why you choose to deal with Webprice, you will ALWAYS leave with a feeling you've just dealt with one of the most professional/courteous companies out there today - which is a VERY rare thing!" |
Dear Paul & staff at Webprice
26th March 2009
My husband and I purchased a Samsung 46" LCD TV approximately two years ago from Webprice. We were very happy with the service; customer service and delivery were exceptional!
Here we are, two years later, and I am in need of some information & invoice; regarding this purchase. I called Webprice to see if they could email it to me and within an hour, I had my copy!
Bottom line is: no matter when or why you choose to deal with Webprice, you will ALWAYS leave with a feeling you've just dealt with one of the most professional/courteous companies out there today - which is a VERY rare thing!
I love Webprice! You people are truly ‘legends’ You have saved me more even more money two years down the road and for that, I cannot thank you enough!
Sincerely,
Anne Agius
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I just wanted to say thank you for your great service and terrific delivery time |
G’day guys,
17th January 2009
I just wanted to say thank you for your great service and terrific delivery time. When you take into account how remote we are up here to have the TV arrive this morning is amazing.
The TV is fantastic and arrived in perfect condition, TNT Express did a good job. Again, thanks for your prompt service and great product at a great price.
Regards,
ANathan Nunn | Northern Territory
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"Highly recommended. I've already recommended the site to a couple of my colleagues and am sure they would give it go" |
12th January 2009
Just like to leave a testimonial for the Samsung 46 inch LCD I purchased.Ordered on the 21st Dec and the product arrived at my doorstep on the 23rd.Also received the free Blu ray player as a part of the Promotion. Excellent customer service, great price and overall easy purchasing experience. Highly recommended. I've already recommended the site to a couple of my colleagues and am sure they would give it go!!.A Classic example of service speaks louder than words
Cheers Guys and keep up the Good Work
Regards,
Silby Sydney
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"excellent customer service, great price and overall easy purchasing experience" |
9th January 2009
Just like to leave a testimonial for the Samsung 46 inch LCD I received yesterday. Absolutely beautful picture, excellent customer service, great price and overall easy purchasing experience. Highly recommended
Silby Sydney
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"Well I can confidently report that there is nothing to fear with dealing with this online store" |
2 January 2009
I have recently purchased the Sony VPLHW10 from Webprice. I was a tad hesitant of purchasing online especially paying for the item without taking the goods. Well I can confidently report that there is nothing to fear with dealing with this online store.
To my amazement I ordered and paid for the product late in the afternoon of the 22nd of December 2008.
The unit was dispatched from the seller by late afternoon on 23rd December and arrived at my doorstep in Adelaide at 11 am on Xmas eve.
The staff and service was "top" notch and I have no hesitation buying from or recommending Webprice to anyone.
Christ Adelaide
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"Many thanks for your great service, you will be highly recommended" |
Dear Ewan,
20th December 2008
Sony TV & Blueray arrived safe and in good condition on Thursday last. Many thanks for your great service, you will be highly recommended. I wish you and your dedicated team a safe and enjoyable festive season.
Peter J
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"I would like to congratulate you, and the WebPrice order processing team for their class leading service" |
Ewan,
19th December 2008
Received my Panasonic 50PZ800A Plasma TV from you today and all I can say is - thank you WebPrice for the keen prices that you offer, because otherwise I couldn’t afford this experience.
I am very, very happy with my purchase, but more importantly, I would like to congratulate you, and the WebPrice order processing team for their class leading service.
At all times you responded promptly to my, perhaps sometimes nervous email communications, and at no stage did I feel that you weren’t going to deliver as promised.
To add to that the unit was delivered to Perth, at an extremely busy time of the year, before my own personal expectations, and importantly is in A1 mechanical and physical condition.
Superlative work Webprice, will be recommending your company to all who ask, and looking forward to purchasing from you in the future (just got to save money now for that surround sound system).
I wish all staff at WebPrice a Happy Christmas and prosperous New Year.
Kind regards,
Guy Hougton
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"It is a fast delivery and a best price too." |
Dear Scott,
31st October 2008
Thank you so much for the excellent service of your company. I received the Sony 52'' LCD TV safely in just one day after the purchase from Melbourne. It is a fast delivery and a best price too. I will recommend your company to my friends and hope to purchase other things from your company in the future.
Kind regards,
Kim Heng | Canberra Guy Hougton
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"why pay retail when you can save $$$$ with you and get even better service." |
Hi,
31st October 2008
Just emailing to say thank you for the prompt and effortless shipping of my BIG LCD TV. Your prices are the best and your service amazing. I have already recommended you to friends - why pay retail when you can save $$$$ with you and get even better service.
Kind regards,
Bronwyn
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"would like to thank your organisation for the friendly, prompt and efficient service I received." |
28th October 2008
I ordered a Sony LCD 46 inch last week and would like to thank your organisation for the friendly, prompt and efficient service I received. I would have no hesitation in recommending your organisation to potential customers.
Thanks,
Trevor Hogg
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"Every aspect of your operation and service has been simple, straightforward and a pleasure to deal with." |
Dear Rodney,
3 September 2008
I purchased a Sony projector yesterday through your company and wanted to give feedback on the assistance received throughout my transaction.
My decision to purchase the projector from Webprice was based on the great price of the unit and your location in Melbourne. It was important that I was able to collect the stock on the same morning which was not possible through other web-based companies that I contacted.
Every aspect of your operation and service has been simple, straightforward and a pleasure to deal with. Your staff have been accommodating with my requests, polite, informed and enthusiastic both on the phone and on collection.
I do not usually take the time to write emails of this nature (as it is not often that I feel the need to).
Thanks again.
Kind regards,
Jon Holland | VIC State Manager
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"thankyou for your call last week." |
Hi Scott,
1st September 2008
Ok, I got the Active sub-woofer and connected it as per the connections and am happy to see that it works fine. thankyou for your call last week.
Despite the lack of sub-woofer knowledge from my part, which became frustrating for a sound system novice, Overall, I am happy that the sony AV receiver works like a charm.
I was most impressed with the time it took to have the item delivered after changing my mind on the colour needed in short notice. Once again - thankyou.
Kind regards,
John Caballero
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"Congratulations, outstanding service & prices." |
26th August 2008
Message: Congratulations, outstanding service & prices. Panasonic 58" HD TV arrived earlier than expected, with a saving of over $500 on the best price in Adelaide.
Your communication and delivery exceptional. You are changing the way that even old foggies like me are buying
Kind regards,
Brian Hann | Adelaide
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"I just want to say thankyou for the great service & price & product." |
29 July 2008
I just want to say thankyou for the great service & price & product!! I recieved my new TV in super quick time , and great communication.
Thanks again.
Kind regards,
Russell Newman | Rocklea QLD
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"Your service is excellent and sooo easy." |
24 July 2008
Hi, I just wanted to let you know how pleased I am with our purchase of a new LCD TV. I ordered it yesterday morning and it arrived just after noon in rural Victoria! Your service is excellent and sooo easy. The chap from Star Track was sooo friendly and helpful, too. Will recommend to all.
Thank you
Kind regards,
Lynne Alexandra | Vic
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"Many thanks I am so delighted with my HUGE TV." |
23 July 2008
Many thanks I am so delighted with my HUGE TV. I do think it is too big. That is not your fault it is my greed. I am so impressed with your service and Star Track as well.
Again thanks I will recommend you for sure.
My son come in after work and installed it for me. I think he was hoping I would say yes it is too big, you have it........
So it is up and running and wonderful
Cheers from Bev
Beverley Vine | Dee Why, NSW
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"I just wanted to let you guys know what a pleasure it's been dealing with your company." |
Hi Scott,
16 May 2008
I just wanted to let you guys know what a pleasure it's been dealing with your company. In fact so much that I've circulated your URL across the whole sales team! You've won me as a customer for life with the excellent service!
Kind regards and have a great weekend.
John Gleeson | Sydney
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"The DVD player arrived far faster than the website indicated." |
Simon,
15 May 2008
The DVD player arrived far faster than the website indicated. Many thanks for your most excellent service and communication. Please let me know if there is any website or similar where I can leave you an appropriate testimonial.
Regards,
Rob
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"I am absolutely thrilled with the service." |
8th May 2008
I am writing to inform you that I received my Panasonic Full High Definition Plasma today and I am absolutely thrilled with the service I received from Webprice. I have no hesitation whatsoever in recommending your company to anybody who wishes to do business with you. This was my first experience in buying from Webprice and it wont be the last.
Kindest regards ,
Kel Douglas | South Australia
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"I've totally had any expectations exceeded by the level of excellence in your service and the responsiveness of your communications." |
Hi Scott,
8th May 2008
I just needed to let you know that I've totally had any expectations exceeded by the level of excellence in your service and the responsiveness of your communications - I only ordered yesterday and you've let me know my order status and options, by phone, with updates, twice. You even called, within the hour, when I emailed in a question. I haven't even got the stuff yet but I'm a happy customer already - not many businesses in today's market can live up to that level of achievement!
Cheers
John Gleeson | Sydney
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"Your price was 15% lower than the nearest competitor." |
4th April 2008
Thanks guys for the top service. Goods delivered exactly as promised. Your price was 15% lower than the nearest competitor. Your tracking information was accurate and up to date, very impressive.
Geoff Allum | Sydney
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"This was my first purchase from you and I couldn't have been happier with the service." |
25th March 2008
This was my first purchase from you and I couldn't have been happier with the service...the confirmation of order and despatch, the super fast delivery and the overall quality of the product...all excellent.
Thankyou for such a terrific online service, I will definitely recommend webprice.
Lynette Fagan | NSW
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"the best price in the country" |
22nd January 2008
I just wanted to say an absolutely huge thank you for the wonderful service, the best price in the country, and the 1 day delivery of my new 50" Plasma. You are definitely a benchmark in the industry, and a pleasure to deal with. I can't say enough......
Thanks
Adrian Adams | Glenelg SA
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"we will be telling everyone about Webprice" |
Hi guys,
20 January 2008
just received my 46inch LCD TV from Webprice on Friday as promised, up and running and the money I saved paid for my new TV stand +, we will be telling everyone about Webprice and will be coming back for more.
Thank you,
David Craig | Brisbane
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"I will be returning to your website in the future and have already been recommending your website to family and friends" |
Hi guys,
10th January 2008
Happy New Year Maurice and the staff at Webprice. Just letting you know the 46” Sony Bravia LCD TV I ordered from you was delivered 2 days ago and I am delighted both with the product and the service I received from Webprice.
At every stage I was kept informed (via email) of the transaction from the invoice to expected delivery date and your price was better than any others I researched in Perth and on the web. Not only that, but it only took 4 working days from your warehouse in Melbounre from the time I bought online until it was sitting in my home theatre room in Perth, fantastic turnaround!!
Congratulations guys! I will be returning to your website in the future and have already been recommending your website to family and friends.
Regards,
Damien Richardson | Perth
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"Thanks for the great price and the great customer service!" |
4th January 2008
Just to let you know, the TV arrived safe and sound a short while ago. Thanks for the great price and the great customer service! I'm spreading the word that you guys are good
Cheers,
Daniel Baird
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"Thank you for your company's thoroughness every step of the way" |
Hi Rod
3 December 2007
My Panasonic plasma 42 inch TV arrived safely and very promptly. I am most impressed Rod with your efficiency and personal care. Thank you for your company's thoroughness every step of the way. It's refreshing in this day and age to have that attention to my personal wishes so highly considered.
Grateful regards,
Beth Everitt
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"Great job guys, will come back to you soon" |
Dear Maurice & rest of the Webprice team,
30th November 2007
please accept my gratitude for being such a wonderful Service provider. My Product -Sony Home Theatre reached me in excellent condition. I am going to spread the word of mouth to all my mates at work. Great job guys, will come back to you soon.
Best Regards,
Manav Mahajan | QLD
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"Service was great, product fantastic, price was well under anyone I had researched" |
16th October 2007
Just a quick note to thank Maurice and Ewan for their help . Received my 46 inch LCD Sony Bravia TV. Service was great, product fantastic, price was well under anyone I had researched. Will be refering you to my friends , great guys very helpful thanks again.
Paul Birch | Victoria
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"I have already recommended you to my friends. Great service at a great price." |
29th October 2007
I recently purchased a 50 inch Panasonic Plasma TV and I am very happy. The TV works perfectly and Webprice easily offered the best price in town and provided a personal touch contacting me in response to a query I had. I have already recommended you to my friends. Great service at a great price.
Thanks
Gavin M | Victoria
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"I will certainly recommend WebPrice.com.au to my friends and collegues" |
25th October 2007
I would like to thank Cynthia for sorting out the delivery problem of my LCD TV order very rapidly and for her friendly conversational manner on the phone. I will certainly recommend WebPrice.com.au to my friends and collegues.
Kind regards
Peter Moulden
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"would highly recommend you to anyone I knew who was looking for these types of products" |
17th October 2007
I recently purchased a Panasonic 50 inch plasma TV & Panasonic surround sound system from Webprice & I am rapt with the products, service, prices & professionalism of your company & would highly recommend you to anyone I knew who was looking for these types of products.
Regards
George Saynor | Victoria
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"I could not get Close to your price from any retailer in Adelaide" |
10 September 2007
Just a few lines to let everyone know how professional your service to customers is. Nothing was too much trouble as you bent over backwards to make sure everything went smoothly. The panasonic plasma tv arrived in unmarked condition and on time as promised. I could not get Close to your price from any retailer in Adelaide, not to mention delivery and extended warranty. I will be recommending webprice.com to all my friends and will not hesitate to buy again.
Thankyou very much.
Regards
Bill Kranixfeld | Kanmantoo, South Australia
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"My Screen, Projector and the Soundsystem was priced over a Thousand Dollars cheaper than anywhere else, and I mean anywhere else." |
10 September 2007
I would like to thank you for your excellent service you have provided also to trust someone on the internet which is a rarity in our Society.
My Screen, Projector and the Soundsystem was priced over a Thousand Dollars cheaper than anywhere else, and I mean anywhere else. I will recommend any one I know to webprice.com.au for A-1 service
Your sincerely,
Willi Mueller | Victoria, Australia
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"Very trustworthy and honest supplier" |
31 August 2007
I just wanted to say thank you for delivering my new digital Sony Camera in excellent condition and exactly as described on your website. Very trustworthy and honest supplier. It is always hard to buy sight unseen but in this case I was pleasantly relieved. The delivery was very fast..
Thanks
Karen
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"very happy with my choice and it works beautifully" |
8 August 2007
Just want to thank you for your service, you said Wednesday and sure enough the LG-42LB2DE and bracket arrived. Very happy with my choice and it works beautifully. I will be recommending Webprice to my friends, they are already interested in buying from you. It has been good doing business with you
Regards,
Trevor Hetzel | Brisbane
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"The TV was delivered promptly as promised and is magnificent" |
7 August 2007
I just wanted to pass on my satisfaction with Webprice.com.au. I recently ordered a Panasonic TH-50PX70A Plasma television at an unbeatable price via your website. The TV was delivered promptly as promised and is magnificent. Thanks again
Thanks again
Dean B | Beverly Hills NSW
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"At all stages you kept us informed of expected delivery date and your price was better by more than $200 on any retailer that we checked in Adelaide" |
2 August 2007
The 50 inch Panasonic Plasma TV we ordered from you was delivered yesterday and we are delighted both with the product and the service we received from Webprice. At all stages you kept us informed of expected delivery date and your price was better by more than $200 on any retailer that we checked in Adelaide. Well done, we will be returning to your website when we need to replace any other electronic units in our home and recommending you to family and friends
Regards
Sue and Jim | Adelaide South Australia
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"Nothing was too much trouble" |
24 July 2007
We purchased an LCD TV this week from Webprice and wish to pass on to Management what a pleasant experience this was. Mark is a treasure - he went out of his way to make sure we got our TV on Friday even though the manufacturer delivered the wrong one first. Nothing was too much trouble. He rang this morning to check that everything was allright which prompted me to send this email. I wish there were more Marks out there in business.
Again many thanks
Jean and Csaba Nagy
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"Thank you for your service, and we are happy to say that from now on we will always contact Rod when contemplating any future purchases" |
5 July 2007
We have recently purchased a Plasma Screen Television from your company and would like to comment on our satisfaction with the service we have received throughout this process. We dealt with a man named Rod, who at all times was honest in his advice and provided us with extremely prompt service when required.
Thank you for your service, and we are happy to say that from now on we will always contact Rod when contemplating any future purchases
Kind Regards,
Melinda Borg
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"I would be happy to deal with Webprice in the future" |
2 July 2007
Thanks to you and your staff for your attention. I have been kept informed at all times and I am very happy with the purcase and the communication. The Sony Bravia TV arrived safely and it really is a brilliant product - excellent value for money. I would be happy to deal with Webprice in the future
Regards,
David HW | Batemans Bay NSW
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"great prices,well done," |
20 June 2007
To managment & staff, just a note to say thank you for an excellent web/store/service & fast freight, great prices,well done,
Kind Regards,
Dale P | Berridale NSW 2628
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"a business who can manage to deliver interstate the day after I order something is nothing short of awesome" |
Good afternoon Webprice
I’ve commented on your level of service before but have to reiterate that a business who can manage to deliver interstate the day after I order something is nothing short of awesome. Bloody fine effort guys!
Sincere thanks for the ongoing level of professional and expert support.
John Gleeson | Pymble Sydney
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